Are you aware of the Facebook group 'Janome MBX Digitizer 5.0 by Wilcom'? Or, 'Machine Embroidery Enthusiasts'? Or, 'Wilcom Hatch Hatchlings'. If you have all the pieces of the dongle, Janome may offer some sort of exchange.I'm a user of Digitizer 5.0 and I've enjoyed reading your posts. My question is, can I get it fixed or is it out of date and I need to purchase new software Thank you, Robi. Its extremely difficult to diagnose and solve computer problems in the blog comment section of a website, so I recommend going to see your local Janome dealer.īy the way, I do believe you need the broken dongle to turn in to Janome, so hopefully you didnt throw it away.Īnd yes I still have the dongle, never throw anything away. If youre sure your computer meets the system requirements, then you have to consider the overall health of the computer.Ĭomputers that malfunction can have operating system problems, problems with software conflicts, malware, hardware failing, etc, etc, etc. Keep in mind that the system requirements on the box are just bare minimums. I have tried to uninstall the software and reinstalling it but it still does not work.Įven a new computer may not meet the system requirements for your software, so thats a good place to start. I used the program yesterday and and at one point I went out of the program and when I opened it again only the startup screen appear and then freeze the laptop. I am using Digitizer EX ver 4.0 with Sentinel Janome V4 dongle. Perhaps there is a forum somewhere that may provide the information I need to accomplish my goals. It is working on my windows 7 computer, but it is so slow between each click. Since the new Windows 8 driver specifically works with Windows 8, and you are having problems with this OS, theres probably just something simple that needs to be done, unless your computer itself has problems, and then you would have to clear those up first. Ive been working with computers long enough to remember the days when things didnt just actually work instantly, and it seems you may have a similar issue. The reason why I say this is that we know Wilcom makes embroidery software for other sewing machine manufacturers, and the dongle driver is the same regardless of the brand that was applied to the product.īring your computer, and have them troubleshoot the problem with Janome over the phone. Janome Digitizer Mbx Dongle Driver Before Installation.
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